Our refund policy is only applicable for "Lost in Transit" shipments upon confirmation by our courier company after their investigation.
To start the process, you can contact us at firstname.lastname@example.org anytime once the shipment exceed the Estimated Time of Delivery (ETD). Upon receiving your email, we shall report to our courier company for further investigation.
We will notify you once we’ve received the confirmation on the "Lost in Transit" shipment from our courier company. Once it is confirmed, you have the choice of requesting a Refund or Replacement without any additional cost and if your choice is a refund, you’ll be automatically refunded on your original payment method.
You can always contact us for any refund or return question at email@example.com